Scottish Borders community transport hub goes with the Flow

Elderly and disabled Scottish Borders residents now have access to an efficient community transport service, thanks to Smarter Choices, Smarter Places funding.

Scottish Borders residents can access community transport services

In the past, people looking for community transport services contacted numerous services providers which often lead to double bookings and a lack of coordination when it came to shared journey planning.

When the funding was put in place in 2015/16, Scottish Borders Council developed a one-stop approach to the service, and also rebranded it as The Flow Centre.

The new intergrated system, which works via a single telephone number, saves staff time and provides clients with a better customer experience.

Timothy Stephenson, Passenger Transport Manager, Scottish Borders Council said

Having a transport service that operates via a
single telephone number is a real step forward. It makes the process of arranging and accessing transport much simpler for the service user.

The Hub is a good example of collaboration between several different agencies.

For the full report, click here.

This project is part of our Smarter Choices, Smarter Places programme supported by Transport Scotland.